01Screens
We do not accept returns only because the saree looks lighter, darker or warmer than it did on a phone or laptop. If you are choosing for a ceremony, ask us on WhatsApp for a daylight note before you order.
02Zari
Metallic thread reflects the room. Antique gold can look yellow indoors and paler outside. That is the thread, not a different product.
03Piece to piece
Hand-guided weaving and printing mean a flower or booti may sit a little higher or lower than in the photograph. The design family stays the same.
04Colour release
Deep and bright shades, including black, maroon, red and royal blue, can release a little excess dye the first time they are cleaned. Dry clean silk. Do not soak a new dark saree. Wash darks separately if the care page allows washing at all.
05When it is a real fault
A tear, a hole, a large stain, a missing blouse piece that was promised, or a completely different design is a fault. Follow the opening video steps and the returns policy.