01Who this covers
This policy applies to orders placed on zarimysore.co for delivery in India. It is part of our Terms of Service. International orders are covered only where this page says so.
Zarimysore is a brand of AMLAND. By placing an order you agree to these rules.
02The 7-day window
- You have 7 days from the delivery date shown by the courier to request a return or exchange.
- Write to us on WhatsApp +91 99099 35157 or email support@zarimysore.co with your order number.
- Requests after 7 days cannot be accepted.
03Opening video
A clear, continuous opening video is required for every return, exchange, damage, missing-item or wrong-item claim. Start with the sealed parcel and the shipping label, then open it and show the saree, blouse piece and tags.
Without this video we cannot accept the claim. A video recorded after the parcel was already opened, or a video that cuts away, is not enough.
04What can come back
- The saree is unused, unwashed and unaltered, with no signs of wear, perfume, makeup or odour.
- Original tags are attached.
- The blouse piece and any extra fabric included in the parcel are returned with the saree.
- The request was raised within 7 days, with the opening video.
05What we cannot accept
- Sarees that have been worn, washed, ironed for wear, altered or stitched.
- A stitched blouse, or a saree sent for blouse stitching or any custom change.
- Missing blouse piece, tags or parts of the set.
- Colour difference caused by a screen, lighting or photography. Silk and zari look different in daylight. Read the fabric and colour disclaimer.
- Requests outside the 7-day window, or claims without an opening video.
06How to raise a request
- RecordFilm the sealed parcel, the label, then the opened saree.
- MessageWhatsApp or email within 7 days with your order number and the video.
- ApprovalWe confirm whether the request is accepted and where to send it.
- ShipPack the complete saree and ship it as a self return.
- InspectionAfter we receive it, we inspect and then exchange or refund.
07Exchanges
If you would like a different saree, tell us the product name when you write. An exchange is subject to stock. If we cannot exchange it, the return is issued as store credit.
08Refunds
- A change-of-mind return that passes inspection is refunded as Zarimysore store credit, which you can use on a later order.
- If the saree is damaged, defective, wrong or missing, we replace it or refund the original payment method. For cash on delivery, that refund goes to the UPI ID or bank account you share.
- We inspect the parcel within 2 working days of receiving it, then issue the store credit or refund within 24 to 72 business hours.
- A refund to a bank or UPI may take further working days to show.
09Damaged, wrong or missing
If the saree arrives damaged, defective, wrong or with something missing, write to us as soon as you can inside the 7-day window, with the opening video and photos. We arrange the return at our cost and send a replacement or refund you. You do not pay return shipping in these cases.
10Return shipping
Change-of-mind returns are a self return: you ship the parcel to the address we confirm, at your cost. If courier pickup is available for your pin code we will tell you. For damaged, defective, wrong or missing items, we bear the return cost.
11Cancellation
You may cancel within 24 hours of placing the order, and only if it has not shipped. Message us with your order number. After dispatch, the order follows this return policy once it is delivered. If a prepaid order is cancelled in time, we refund the original payment method.
12International orders
We ship outside India only on select sarees. International return shipping is paid by the customer. Write to us within 7 days of delivery with the opening video and we will confirm whether a return is possible for that shipment.
13Contact
Official support is WhatsApp chat only on +91 99099 35157, or email support@zarimysore.co. Hours: Monday to Saturday, 10:30 AM to 5:30 PM IST. Please do not call. We never ask for your OTP, card number, PIN or a payment to a personal account.