01Where we ship
We ship across India. International shipping is available only on select sarees, and the charge is shown at checkout before you pay.
02Free shipping in India
Delivery inside India is free on both prepaid orders and cash on delivery. You will see this on the checkout page before you place the order.
03Dispatch and delivery
- We dispatch in 1 to 2 working days, excluding Sundays and public holidays.
- Inside India, delivery is usually 3 to 7 working days after dispatch.
- Remote pin codes can take longer. The courier’s tracking page is the record of where the parcel is.
- A stitched blouse, when we have confirmed stitching for that order, needs extra time. We tell you the added days on WhatsApp before work starts.
04International orders
Select sarees can be shipped outside India. Delivery is usually 7 to 14 working days after dispatch. Duties, taxes and shipping charges, if any, are shown at checkout or collected by the destination carrier. We do not control customs delays.
05Cash on delivery
Cash on delivery is available in India where our courier offers it. Some pin codes and some high-value orders may not be eligible. If cash on delivery is not offered at checkout, please pay online.
Please keep the exact amount ready. Refused or repeated failed cash-on-delivery attempts may limit cash on delivery on later orders.
06Tracking
When the order ships, Shopify sends a confirmation with a tracking link by email or SMS. You can also open Orders in your account on zarimysore.co. If tracking has not appeared after 2 working days from the order, message us on WhatsApp with the order number.
07Address and failed delivery
Please check the address and phone number before you pay. We can change an address only before the order is dispatched.
If a delivery fails because no one was available, the number was wrong, or the courier could not find the address, the courier may return the parcel to us. We will contact you. A second delivery may be arranged. If the parcel comes back unopened, we can reship it or refund it after we receive it.
08While the parcel is in transit
Until the courier marks the order delivered, we are responsible for a parcel that is lost or damaged in transit. Write to us with your order number and we will trace it with the courier, then replace or refund it.
09Contact
Official support is WhatsApp chat only on +91 99099 35157, or email support@zarimysore.co. Hours: Monday to Saturday, 10:30 AM to 5:30 PM IST. Please do not call. We never ask for your OTP, card number, PIN or a payment to a personal account.