Re – Zarimysore

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Return & Exchange Policy — Zarimysore

We inspect and pack every saree with care. If something is not right, we will help. You can request an exchange or store credit. Refunds follow a fixed weekly window with fees. This page explains each step in simple terms.

4-day window 100% store credit, 1 year Exchange fee ₹150 Opening video required Refunds on Tuesday

Return & Exchange Window

Initiate within 4 days of delivery. Keep tags, invoice, and original packing. The saree must be unused and unwashed.

For damage or mismatch (style code, size, or color), we will resolve with exchange or store credit.

Store Credit

100% value. Valid for 1 year on zarimysore.co. We credit it to your account on the next business day after pickup is done.

Please create or log in to your account to use it at checkout.

Exchange

Exchange fee: ₹150 per item. Pay in advance for faster dispatch. If you add the fee to a COD exchange, delivery can fail more often. The choice is yours.

We create the new order as soon as the fee is paid and pickup is scheduled.

What is eligible

  • Unused saree in original condition with all tags and invoice.
  • Wrong item or damage on delivery (style code / size / color mismatch).
  • Request made within 4 days and supported by an opening video.
Share clear details. We guide you step by step and keep it simple.

Not eligible

  • Discounted or promotional campaign purchases.
  • Customized, stitched, or altered sarees.
  • Used, worn, washed, or damaged after delivery.
  • Store purchases returned through the website.
During sale periods, dispatch and responses can take longer. We keep you informed.

Opening video — required for approval

Record one continuous clip. This protects you and speeds up resolution.

  1. Start with the sealed parcel in frame. Show the shipping label clearly.
  2. Film the entire unboxing without cuts. Keep the saree fully in frame.
  3. Show any damage or mismatch clearly and slowly.
Claims without a clear opening video are not eligible.

How to start

  • Email returns@zarimysore.co within 4 days of delivery.
  • Share order ID, your concern, and the opening video link.
  • We reply with approval and pickup or self-ship steps.

Chat support (WhatsApp): +91 6356 794 467
Hours: 10:30 AM – 5:00 PM

Return pickup & self-ship

We arrange return pickup in about 76% of pincodes. Couriers are third-party. Pickup timing can vary. We share tracking once scheduled.

If pickup is not available, please self-ship to:

Zarimysore Returns 402, Crystal Plaza, Rangani Farm Road, Punagam, Surat – 395010, Gujarat, India

Options and charges

Store credit Exchange Refund (fees apply)
Option Charge (per item) Details
Store credit ₹0 100% value. Valid 1 year on zarimysore.co. Credited next business day after pickup.
Exchange ₹150 Pay in advance for faster dispatch. COD add-on can face delivery issues.
Refund via UPI ₹250 Released on Tuesdays only, 12:00–4:00 PM, after QC.
Refund via QR ₹250 Released on Tuesdays only, 12:00–4:00 PM, after QC.
Bank transfer (NEFT/IMPS/one-time) ₹260 Released on Tuesdays only, 12:00–4:00 PM, after QC.
Demand Draft ₹350 Released on Tuesdays only, 12:00–4:00 PM, after QC.
Cheque ₹360 Released on Tuesdays only, 12:00–4:00 PM, after QC.
If UPI is wrong or the bank is down, we keep proof, contact you, and move it to the next Tuesday window.

Refund timing

  • Refunds are issued after the parcel reaches our office and passes QC.
  • Minimum 2 days after receipt at our end.
  • We release refunds only on Tuesdays, 12:00–4:00 PM.
  • Holiday, festival, outage, staff leave, or office closed → processed on the next possible day.

Quality check (QC)

  • Keep the saree clean and folded. Include invoice and accessories.
  • Use protective packing when you send it back.
  • We verify tags, fabric condition, and the reported issue.
We handle every claim with respect and care.

During sale or high volume

Shipping and responses can take longer. We keep you informed and share updates on email or WhatsApp.

New orders

We try to ship within 1 day. Some new sarees may be in production. We may ask for a short wait. We promise clear communication.

Order cancellations

  • You can cancel before dispatch. Email returns@zarimysore.co.
  • If delivered, please follow the return steps on this page.

Quick answers

  • Do you offer cash refunds? No. Refunds are via UPI / QR / bank / DD / cheque with fees, released on Tuesdays.
  • Can I get full value? Yes, choose store credit. It is 100% and valid for 1 year.
  • Is opening video compulsory? Yes. Start with the sealed parcel and film the full unboxing without cuts.
  • What if pickup is not available? Self-ship to our Surat address. We will assist with steps.
  • How fast is exchange? Very fast. Pay the fee and we create the new order. Pickup follows quickly.

We are here to help

Email: returns@zarimysore.co

WhatsApp (chat only): +91 6356 794 467

Hours: 10:30 AM – 5:00 PM, Monday to Sunday

Service can pause during public holidays, festivals, tech issues, outages, staff leave, or force majeure. We will update you and resume at the earliest.

Return address

Zarimysore Returns 402, Crystal Plaza, Rangani Farm Road, Punagam, Surat – 395010, Gujarat, India

Include the invoice and write your Order ID on the parcel.

Notes

  • All returns and exchanges need prior approval.
  • We may ask for extra photos or details to verify faster.
  • We may decline claims that do not meet these terms.